Configuring CyChat - Accessing Administration

Admin Page

The Admin Page allows us to configure the CyChat system settings. It can be accessed by adding the AdminPage at the end of the CyChat URL.

For example: http://red/CyChat/AdminPage

The default User ID is admin, and its Password is blank by default. Once logged in, the main administration page will be loaded.

Open

Main Page

Open

The main page provides links to the different Options page and to restart the Chat Web Server.

The top right corner also shows the connection status of the web server to the CyCC / CyDesk Server.

• Configuring CyChat – Set Agent’s Custom Greeting Message

• Configuring CyChat – Set Chat Source

• Configuring CyChat – Set Users

• Configuring CyChat – Set Options

• Configuring CyChat – Set Wait Messages