Configuring CyChat - Set Wait Messages

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This page allows configuration of wait messages. Wait messages are periodically sent to the customer chat request screen to advise the status of their chat request. The wait message is sent according to the position of the chat request in the queue i.e. by looking at the number of request waiting ahead.

For example, if there is 1 request in front, send wait message ID 1.

A default wait message will be sent when there is no custom wait message configured for chat request position

To add a new message, type the text into the Message box and click the 'Add' button.

• Configuring CyChat – Accessing Administration

• Configuring CyChat – Set Agent’s Custom Greeting Message

• Configuring CyChat – Set Chat Source

• Configuring CyChat – Set Users

• Configuring CyChat – Set Options