Title: CYCX Contact Centre  
Owner: spoudel (Deactivated)
Creator: spoudel (Deactivated) Feb 24, 2021
Last Changed by: Nick Milan Jan 19, 2023
Tiny Link: (useful for email) https://cytrack.atlassian.net/wiki/x/GICtPQ
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Children (11)
    Page: How to Assign Completion Codes for Abandoned Calls
    Page: New Completion Codes to classify Abandoned Calls
    Page: Managing Queue Priority, Skill Based Routing and Queue Mode
    Page: Calls are not being routed
    Page: Call Backs not coming through to Agents
    Page: No Announcements Played
    Page: Unable to Hear Announcements
    Page: SIP Port Registration Failure - 590 Destination unreachable (port unreachable)
    Page: Call Back- Unable to play Recorded message
    Page: Replay Call-Back in Queue (CBIQ) Phone Number
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