Configuring CCS Q for CCS IVR

The configurations in this tab will allow integration to the CCS IVR Server. Each instance of CCS IVR needs to be configured CCS Q is going to be used to escalate calls into CCS IVR. This configuration allows CCS Q to determine which CCS IVR ports it can transfer to, and therefore it will always only transfer a call to an available port.

A new integration profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

• Name – The name of the profile.
• CCS IVR ID – The license number of CCS IVR. This ensures that the correct messages go to the correct CCS IVR.
• Extension – The list of devices connected to CCS IVR.

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