The Administrator Interface – CCS Desk Manager

To open CCS Desk Manager got to Start  All Programs  IPECS CCS  CCS Desk Manager 

Login and Logout of CCS Desk Manager

To review the currently configured Agents and Queues in detail, you must first login into the application.Click on ‘File’, select ‘Login’ and enter your username and password. There is a system account called ‘Administrator’ that has the highest access and privilege.

The display is configured in a tree structure, with Queues, Campaigns, Queue Groups, Agents, and PABX as the first Branches. The title bar will display the name of user logged into CCS Desk Manager.

To log out from CCS Desk Manager, simply click File and Logout.

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