Configuring CCS Q - Advanced Configuration - Number Routing

More complex routing options can be defined in the Routing tab e.g. multiple digits, transfer to a registered device / number / CCS IVR service / Caller Lookup service etc. Note that the routing options configured in the Announcements tab have higher priority than the ones specified here. The routing options configured in the Routing tab are enabled for all announcement types.

The ‘Add Range’ button can be used to add a range of numbers to quickly produce a directory service e.g. so caller can directly enter the extension number of the person they wish to speak to.

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