Emergency Mode

Emergency Mode can be enabled to quickly switch CCS Q into ‘Out of service’. Such feature is required during emergency situations e.g. fire or earthquake, and administrator wants to ensure call is still attended in the best possible way.

Emergency Mode can be activated with CCS Q Manager by simply selecting the option and click ‘Yes’ on the following alert screen.

CCS Desk Manager will show this mode on its header when it is active. To disable, select 'Emergency Mode' from the Options menu again.

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