Configuring CyCX - Configuring a Queue - The Schedule Tab

The Schedule tab controls the time period that the queue is active. If ‘Enable Time of Day Settings’ is checked then the queue will be enabled, and accept calls during the times set in the schedule. Further configuration on the Overflow tab determines what happens to calls outside the times the queue is active. The times are in 24 hour format.

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Click on the button to the right of the time field and the clock tool will pop-up. Select your time and click 'OK'.

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Schedule can also be copied from a day to another by using the 'Copy' button.

Ignore for calls already in this Queue – Calls already waiting in the queue will not be overflowed when the time has exceeded the active schedule of the queue.

Timezone – Default to the system timezone system is running upon, otherwise you can select from the dropdown menu the country/region applicable to your timezone.

For other Configuring a Queue Tabs see here:

Configuring CyCX - Configuring a Queue - The General Admin Tab

Configuring CyCX - Configuring a Queue - The Agents Tab

Configuring CyCX - Configuring a Queue - The Skills Tab

Configuring CyCX - Configuring a Queue - The Schedule Tab

Configuring CyCX - Configuring a Queue - The Announcements Tab

Configuring CyCX - Configuring a Queue - The Completions Tab

Configuring CyCX - Configuring a Queue - The Overflows Tab

Configuring CyCX - Configuring a Queue - The Other Tab for Specialised Customisation